Refund & Return policy




We're so convinced you'll absolutely love our products, that we're willing to offer a 180 day risk free money back guarantee. If you receive your order and are not satisfied for any reason, especially quality issues, you can return the product for a refund within 180 days of making a purchase. The refund will be processed within 1-3 working days. For orders that need to be returned, we will process it within 1-3 working days after receiving the goods. The actual arrival time may be delayed due to bank reasons.

Shipping items 

In order to return an order, you should contact us first. 

Returns can be mailed to: 520 NO. Wan Jia Deng Huo, Mei lin guan kou, Long hua xin qu, Shenzhen, China. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs. 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. Pack your item securely, inserting any paperwork that was included when you requested your return. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund. 

Contacting us 

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to cs@coaijewelry.net 

This document was last updated on November 1, 2019